Our Services
Our Services
IT
1
SSA-IT-4001-1
Creation of ID users, email and password, management of the access for applications systems.
KPI: Average response time
Closed requests rate
2 hours
Per request
2
SSA-IT-4001-2
Provide the equipment needed in the workplace, including desktop and laptop computers, printers, portable devices, and other accessories.
KPI: Average response time
Closed requests rate
Returned requests rate
3 days
Per request
Support IT Services
1
SSA-IT-4001-1
Create and connect a new network point and Solving issues with network points on the site.
KPI: Average response time
Closed requests rate
2 days
Per request
2
SSA-IT-4002-2
Support on problems reported related to personal devices and shared workplace equipment and software. Workaround is identified and implemented if there is a scope for workaround, else potential solutions are identified and implemented, finally the implemented results are validated, troubleshooting for applications for level 1. Note: level one means issues that appear with the user, such as the inability to enter the application or some modifications to his profile page
KPI: Average response time
Closed requests rate
6 hours
Per request
Communication Services
1
SSA-IT-4003-1
Providing IP telephone devices (e.g., Cisco and extension creation)
KPI: Average response time
Closed requests rate
Returned requests rate
8 hours
Per request
2
SSA-IT-4003-2
Provide remote access to applications, including, but not limited to, Cisco Jabber and MS Teams.
KPI: Average response time
Closed requests rate
2 hours
Per request
3
SSA-IT-4003-3
Providing meeting systems: meeting cameras, cameras webcam, meeting systems screens, access video meeting, access to virtual meeting room.
KPI: Average response time
Closed requests rate
3 days
Per request
IT
Communication Services
8 days
SSA-IT-4003-1
Per request
Providing IP telephone devices (e.g., Cisco and extension creation)
KPI: Average response time | Closed requests rate | Returned requests rate
2 hours
SSA-IT-4003-2
Per request
Provide remote access to applications, including, but not limited to, Cisco Jabber and MS Teams.
KPI: Average response time | Closed requests rate
3 days
SSA-IT-4003-3
Per request
Providing meeting systems: meeting cameras, cameras webcam, meeting systems screens, access video meeting, access to virtual meeting room
KPI: Average response time | Closed requests rate
Corporate Services
2 hours
SSA-IT-4001-1
Per request
Creation of ID users, email and password, management of the access for applications systems
KPI: Average response time | Closed requests rate
2 hours
SSA-IT-4003-2
Per request
Provide the equipment needed in the workplace, including desktop and laptop computers, printers, portable devices, and other accessories.
KPI: Average response time | Closed requests rate | Returned requests rate
IT
2 hours
SSA-IT-4002-1
Per request
Create and connect a new network point and Solving issues with network points on the site.
KPI: Average response time | Closed requests rate
6 hours
SSA-IT-4002-2
Per request
Support on problems reported related to personal devices and shared workplace equipment and software. Workaround is identified and implemented if there is a scope for workaround, else potential solutions are identified and implemented, finally the implemented results are validated, troubleshooting for applications for level 1. Note: level one means issues that appear with the user, such as the inability to enter the application or some modifications to his profile page.
KPI: Average response time | Closed requests rate
Finance
Accounts Payable
5 days
SSA-Finance-3001-1
Fixed fees for any invoice + fees based on the type
Receive invoices and debit/credit notes and record them within the ERP system, depending on their document type.
KPI: On time processed invoices rate
5 days
SSA-Finance-3001-2
Fixed fees per invoice (first invoice)
Replacement invoice: percentage of replacement amount
Capture of petty cash receipt and payment transactions, account reconciliation and replenishment
KPI: On time petty cash processed invoices rate
Accounts Receivable
1 day
SSA-Finance-3002-1
Charged as percentage per invoice
Execution of the collection and treatment according to collection strategies and policies for new and existing customers in order to minimize uncollectible debts and obtain the highest possible recovery of overdue items
KPI: On time debt letter issuing rate
1 day
SSA-Finance-3002-2
Per invoice
Proofing and recording the amounts related to revenue transactions (e.g. sale, rent, fines)or shared services customers according to the agreements between them and their customers, and following up on their collection. In the event of failure or delay in payment, another service begins, which is the collection service for bad debts
KPI: On time processed invoices rate
Financial Review & General Ledger Close
30 days
SSA-Finance-3003-2
Monthly Subscription include (financial statements + 4 reports)
Based on the adjusted trial balance, prepare, analyze and issue the following documents (Financial Statements): Balance Sheet, Income Statement, Cash-flow Statement, Statement of changes in Shareholder Equity
KPI: On time completion of the monthly consolidated financial statements rate
3 days
SSA-Finance-3003-3
Monthly Subscription include (financial statements + 4 reports)
Once period end actuals are posted and approved, the general ledger is ready to be closed for the period. General ledger close consists of pre-close activities to ensure all journal entries are posted / tasks completed and general ledger close to prepare the subsequent period.
KPI: Rate of time required to manual adjustments
5 days
SSA-Finance-3003-4
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Reconciling the accounts in accordance with the organization's period close policy to identify and resolve any reconciling discrepancies. Variances are investigated to identify the source of reconciling items and adjusting entries recorded as required. This reconciliation occurs following the final close of the general ledger for the period and involves creation of formal working papers.
KPI: On time processed reconciling items rate
1 day
SSA-Finance-3003-5
Monthly Subscription include (financial statements + 4 reports)
Continuous updating, validation and generation of the chart of accounts for each period results
KPI: On time processed charts rate (for each account)